App / Casino
apk8x handles your personal data with a clear purpose: to run your account, process wallet transactions through Nagad and Rocket, and keep your session secure. This policy tells you exactly what we collect, how long we keep it, and what choices you have — without the legal fog.
When you open an account, we collect the details you submit during registration: your name, email address, mobile number and, where required for wallet verification, the mobile number linked to your Nagad or Rocket account. We collect this to create and maintain your account, process deposits and withdrawals through those payment rails, and respond to support requests you raise. We also collect device and session data automatically — browser type, IP address, operating system and pages visited. This helps us detect unusual access patterns and keep your account safe. We do not sell this data to third parties, and we do not use it for advertising outside the apk8x platform. Data collected via Nagad and Rocket transactions is subject to those providers' own policies in addition to ours. We store your account data for as long as your account remains active and for a further period required by applicable record-keeping obligations. You can request a review of what we hold at any time through the contact routes listed on this page. Access to and use of this platform depends on your local law and the eligible regions where the service operates.
Mobile wallet transaction records associated with your Nagad number are stored as part of your account history.
Rocket payment references are logged against your account for transaction verification and dispute resolution purposes.
Where bKash is used for deposits, the associated mobile number is recorded in your account wallet log.
This policy applies to data processed directly by apk8x through our website and account systems. It does not extend to services operated by third parties linked from our platform, including payment providers and game studios. Understanding the boundary helps you know who to contact when a question arises.
Covered. Registration details, login history and account-level settings are all processed under this policy. You can request a copy of what we hold through our published support route.
Partially covered. apk8x logs the transaction reference and amount on our side. The Nagad or Rocket side of that transaction is governed by those providers' own privacy terms.
Covered at the account level. We record which game categories you access for session management. Game studios such as Pragmatic Play or PG Soft process game-level events under their own data terms.
Not covered. Links from our site to external platforms, support tools or payment gateways fall outside this policy. We are not responsible for data practices on those external pages.
You have real, actionable options under this policy — not just theoretical ones. First, you can ask to see the personal data we hold on your account. We will respond through our published support channel. Second, if any detail is wrong — a misspelled name, an outdated mobile number — you can request a correction by contacting our support team with the account details you want changed. Third, you can ask us to delete data we no longer need for account or legal purposes. We will tell you what we can remove and what must be retained under applicable obligations. Fourth, if you have a concern about how we handled your data, raise it through the support route below — we treat these requests as a priority. None of these rights depend on a paid account tier; they apply to any registered account holder. Availability of specific rights may vary depending on local law and the eligible regions where you access the service.
Contact support with your account email or registered mobile number. We will confirm what data we hold and how it is used.
Send the updated information via our support route. Changes to sensitive fields like your registered Nagad or Rocket number may require wallet verification.
We will identify what can be deleted and explain any retention period that applies before we can complete the removal.
Use the email support route listed in the Support section below. Include your account reference so we can locate your records without delay.
If you have a question about this privacy policy, want to exercise a right, or need to report a concern about your account data, use the routes below. We do not publish unverified contact hours or response commitments here — follow the channel that matches your query type and we will respond as published in our support area.
Send your privacy query to the support email address shown in your account settings page. Include your registered mobile number or account email so we can locate your record.
The live chat button is visible when you are logged into your account. Use it to raise a data question directly with our support team during available hours shown in the chat window.
The Help section inside your account lists current contact options and escalation steps. Navigate there if you need to follow up on a previous privacy request.
We use cookies to maintain your session, remember your login state and detect activity that falls outside your normal account pattern. You can manage cookie preferences through your browser settings, though disabling session cookies may affect how the account page loads. We do not use cookies to track you across unrelated third-party websites.
Account records are kept while your account is active and for a further period set by applicable record-keeping rules. After that period, data is deleted or anonymised. You can ask us what retention period applies to your account.
Access to your account data is restricted to authenticated account sessions. We do not share login credentials or wallet-linked mobile numbers with studios or game providers such as Spadegaming or CQ9.
Session cookies are used for login continuity and fraud detection. You can clear them via browser settings at any time. Clearing cookies will log you out of your current session.
When we update this policy, we publish a notice in your account area. Continued use of the account after that notice is posted means you have read the updated terms.
These are the specific questions we see most often about how apk8x handles your data. Each answer reflects what we actually do — not a generic policy template.
We collect your name, email address and mobile number at registration. If you use Nagad or Rocket for deposits, we also log the mobile number linked to that wallet as part of your account transaction record.
No. Game studios receive only the session token needed to load a game in your browser. They do not receive your name, mobile number, email or wallet details. Their own data terms govern event data generated inside their game engine.
Send a deletion request to the support email shown in your account settings. We will confirm what can be removed immediately and explain any data we must retain under applicable record-keeping obligations before completing the request.
We store the transaction reference, amount and timestamp on our side. The full transaction record on the Nagad or Rocket side is governed by those providers' own privacy policies, not ours.
Yes. Contact support with your registered email or mobile number and request a data summary. We will respond through the same channel with the categories of data we hold and how each is used.
This policy applies to accounts registered and used on apk8x. Whether you can access the platform at all depends on local law and eligible regions. We recommend you check whether online account services of this type are permitted where you are located.